Compliments and Complaints

We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Pineview is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. In response to the Scottish Public Services Ombudsman's review of complaint handling, we have fully implemented their Model Complaint Handling Procedure. 

If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it.  Similarily if you think we do something really well please tell us so we can keep doing it. 

You can read our Customer Complaints Handling Procedure by visiting our Policy Documents page.  Policy documents

Your can read our quarterly and annual compliment and complaints reports by visiting our Performance page.  Our compliments and complaints reports detail our performance against the model complaint handling procedure and demonstrate the learning and service improvements implemented following a complaint.  Performance

Scottish Housing Regulator (SHR)
You can also raise appropriate concerns with the Scottish Housing Regulator (SHR)- please see the following information on the SHR website:

• SHR - Complaints and serious concerns: Information for tenants and service users

You can also find out more detail on how the SHR regulates by reading the guide on their website:

• SHR - How we regulate: a guide for tenants and service users

Online Complaint Form