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We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.

Pineview is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. In response to the Scottish Public Services Ombudsman's review of complaint handling, we have fully implemented their Model Complaint Handling Procedure. 

If something goes wrong or you are dissatisfied with our services, please tell us so we can learn from it. Similarily if you think we do something really well please tell us so we can keep doing it.  You can use the online form to submit your complaint or contact us to submit a compliment, alternatively please contact the office on 0141 944 3891 or  Please use the following link to access more information in our Customer Complaints Procedure - Complaints Handling Procedure - April 2021

If you would like to see our compliment and complaints statistics and learning case studies, please see our Performance Reports.

You can also raise appropriate concerns with the Scottish Housing Regulator - please see the following information:

SHR website - Factsheets

Complaints about a regulated body factsheet for tenants

Significant performance failures information for tenants of social landlords

SHR Letter to RSLs re updated factsheets on complaints and significant performance failures - April 2022

Information on how we handle and use your personal information that you provide to us is included within our privacy policy