Thank you to everyone who takes part in our tenant satisfaction surveys – we very much appreciate you taking the time to provide feedback to the Association.

The Management Committee of the Association consider these results, with input from the Resident and Customer Forum.  Following this, Action Plans are devised to address any areas of concern.  If you would like to know more about our tenant satisfaction surveys, please contact our Housing Services Manager, Karen Byrne at

Please Let Us Know Your Views - We are keen to hear your views on any aspect of our service.  Please let us know your views by:

  • Completing the Contact Us form at our website - Contact Us

  • Telephoning our office and arranging to speak to a member of staff.

  • E-mail:


2022 Tenant Satisfaction Survey

The 2022 tenant satisfaction survey was independently undertaken by sector specialists Research resource, with the headline results published 16/01/2023 and available at the following link - Tenant Satisfaction Survey Results 2022

Research Resource also did a presentation of the results to the Associaion (staff, committee, customer forum), which is available at the following link - Tenants Satisfaction Survey 2022 Results Presentation

2020 Tenant Satisfaction Survey

Details of the Action Plan, updated August 2021, can be found at the following link - 2020 Tenant Satisfaction Survey Action Plan - August 2021 Update

Scottish Social Housing Charter satisfaction results from 2020 Tenant Satisfaction Survey - Tenant Satisfaction Survey Results 2020