A very big thank you to everyone who gave up their time to take part in our 3 yearly tenant and owner satisfaction survey.
The Association carries out these surveys to get feedback from residents to help highlight areas where the Association can improve the service it provides and to find out where residents think we are performing well. We also require to carry out these surveys to meet our regulatory requirements and our Scottish Social Housing Charter obligations.
The survey was carried out by an independent company, Research Resource. Overall the results are very positive and we are very pleased to hear this!
Although dissatisfaction levels appear low we would still like to improve our performance and therefore we are in process of developing an action plan based upon these results to enable us to improve further in some service provision areas. If you would like to be involved with this please use the contact button below to show your interest and a member of staff will be in touch to discuss further.