Customer & Resident Forum
The role of the Resident and Customer forum is to provide an opportunity for residents and customers to work together with us on matters of service, strategy and policy that impact upon all or many of the Association’s customers.
The forum enhances existing tenant participation arrangements by introducing a new tier of ‘tenant accountability’ to help ensure Pineview Housing Association remains customer focused whilst striving for continuous improvement.
We recognises that by working closely with tenants we can best determine the needs, wants and aspirations of our customers. The forum allows tenants to influence service development which in turn should lead to higher levels of customer satisfaction.
Membership rules are ‘informal’, open to local people with an interest in the estate and all tenants aged 16 and over. Management Committee members can participate if they choose and the Forum should cover the whole area of Pineview’s operation. If you are interested in becoming a member of the Customer & Resident forum then use the contact button below to contact us for more information.
The Forum is supported by the Association’s staff and Committee members, with the relevant staff members being in attendance at each meeting.
The Forum meet monthly, normally on the first Wednesday of each month (excluding July and January).