Tenant Handbook

Our tenant handbook is designed to be a guide to PHA and your tenancy.  The handbook is made up of a range of information leaflets designed to:

• give you information about PHA and the services we provide;
• explain your rights and responsibilities as a tenant;
• outline what you can expect of us as your landlord;
• summarise the key points of our policies;
• highlight opportunities for you to get involved with your local community.

We hope the handbook will help you make the most of your tenancy and enjoy your home.

Please note, the resident handbook is not a legally binding document.  Nothing in our handbook changes the legal rights and duties of the landlord and tenant as set out in your tenancy agreement.  If you need further information or clarification about your tenancy or our services, please contact us.

File Description	File	Size
01 - Welcome to Pineview Housing Association (July 2021)		189KB
02 Customer Care Charter (Nov 2019)		961KB
03-Complaints and Compliments		482KB
05-Data Protection and Freedom of Information		246KB
06-Tenancy Agreement		376KB
07-Changes to Your Tenancy Rights		448KB
08-Your Rent and Paying Your Rent		351KB
09-Rent Arrears, Legal Action and Eviction		454KB
10-Estate Management		453KB
11-Anti Social Behaviour		232KB
12-Repairs and Maintenance		538KB
13-Safety in the Home		504KB
14-Terminating Your Tenancy		360KB
15-Lettable Standards		484KB
16-Applying for a Home and our Allocation Process		708KB
17-Value for Money Statement (Jan 2022)		464KB
18-Estate Caretaker Service		402KB