Customer Consultation
A very big thank you to everyone who gives up their time to take part in our various consultation exercises, including:
- repair satisfaction returns
- rent increase consultations
- policy review consultations
- tenant and owner satisfaction surveys
The Association carries out these surveys to get feedback from residents to help highlight areas where the Association can improve the service it provides and to find out where residents think we are performing well. We also require to carry out these surveys to meet our regulatory requirements and our Scottish Social Housing Charter obligations.
Although dissatisfaction levels are generally low we would still like to improve our performance and would therefore appreciate our customers ongoing feedback, either through our consultations and surveys or by simply contacting us to give feedback on any matter.
If you would like to give us some feedback or to be more involved, please use the contact button below to let us know and a member of staff will be in touch to discuss further.