Tenant Satisfaction Survey 2025
We have asked an independent company Research Resource to carry out a satisfaction survey for us. This survey will ask customers about views on the services that we provide and your satisfaction with your home and neighbourhood. It is really important to us to know customers views so that we can keep doing the things that work well and change the things that do not.
The interviews will commence on Monday, 8th of December 2025 and will be conducted across a random sample of all our tenants and owners over a 2 week period. The interviews will be carried out on your doorstep. If you would prefer, an interview can be carried out by telephone. Also, if you are missed during the initial attempt, we may attempt to reach you via telephone. Interviews will be carried out during the day, early evening and at weekends.
The information we are collecting and your feedback is important to us - it really will make a difference. However taking part is completely voluntary and if you do not want to take part in the survey then you can opt out by calling Research Resource on 0141 641 6410.
The survey will be completely confidential and anonymous. You can find out more about how Research Resource will treat the data in their Privacy Notice on their website (www.researchresource.co.uk). Once the interview process has been completed Research Resource will provide a report on the findings to Pineview Housing Association. This will be anonymous and they will not provide individual feedback, unless you have requested that this happens.
As Pineview Housing Association looks to continually improve our service, the completion of this survey is important and we would like to thank everyone in advance for their co-operation and time in completing the survey.