Policies

Below are a selection of our main service delivery policy documents that we think will be of most interest to our customers. We also have policy documents in other sections of the website - Committee Governance Documents, Staff Human Resource Documents, Data Protection and Freedom of Information. We have further operational policies that are not given below, or in the other sections of our website, because they do not relate to customer service. However, these policies may be available on request.

If you would be interested in finding out more about any of our policies or being involved in their reviews, please contact us to register your interest or review our Get Involved section.

File Description	File	Size
Abandonment Policy - H.01 (Sept 2022)		192KB
Allocation Policy - Common Policy with Drumcog - H.02a (Nov 2023)		657KB
Allocation Policy Summary - Common with Drumcog - H.02b (Nov 2023)		370KB
Anti-Social Behaviour - H.03 (March 2022)		206KB
Asbestos Management Policy - M.06 (Feb 2022)		314KB
Behaviours Framework - S.13 (Nov 2024)		447KB
Complaints Handling Procedure - G.07 (April 2024)		170KB
Contractor Management and Procurement Policy - M.03 (Sept 2024 )		148KB
Customer Care Charter - G.06a (April 2023)		915KB
Customer Care Policy - G.06 (April 2023)		187KB
Damp and Mould Policy - M.08 (Nov 2024 )		189KB
Domestic Abuse Policy - H.14 (Sept 2022)		189KB
Donations and Wider Action Policy - F.06 (April 2022)		185KB
Entitlements, Payments and Benefits Policy - S.04 (June 2023)		263KB
Equality and Diversity Policy - G.03 (Sept 2022)		217KB
Estate Management Policy - H.07 (April 2024)		207KB
Factoring Policy - H.08 (June 2024)		239KB
Fire Safety Policy M.07 (May 2024 Updated July 2024)		216KB
Health and Safety Policy Statement (Aug 2024)		28KB
Legionella Policy - M.05 (Sept 2024)		154KB
Rechargeable Repairs Policy - M.02 (April 2024)		148KB
Rent Account Management Policy - H.12 (June 2024 )		235KB
Rent Setting and Service Charges Policy - H.04 (Nov 2022)		209KB
Repairs and Maintenance Policy - M.01 (Sept 2024)		338KB
Shared Ownership Policy - H.11 (June 2024 )		223KB
Social Media Strategy - F.08 (June 2024)		160KB
Stock Condition Survey Policy M.04 (June 2023)		110KB
Tenancy Management Policy - H.05 (June 2022)		225KB
Tenant-Customer Participation Action Plan - H.13a (August 2024)		215KB
Tenant-Customer Participation Policy - H.13 (May 2024)		219KB
Unacceptable Actions Policy - H.15 (Sept 2023)		139KB
Value for Money Statement - H.00 (Jan 2022)		464KB
Void Management Policy - H.06 (Sept 2022)		215KB
Vulnerable Adults and Child Protection Policy - H.09 (Sept 2023)		174KB