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Tenant Satisfaction Survey

Date: 24 February 2020 to 30 April 2020

About this Event

As per our previous correspondence, we have asked an independent company called Research Resource to carry out a tenant satisfaction survey for us. This survey follows the development and implementation of our Satisfaction Action Plan that was sent to all tenants on 12 December 2019 - Tenant Satisfaction Survey 2019 Outcomes and Update

This survey will ask about your views on the services that we provide for you and your satisfaction with your home and neighbourhood. It is really important to us to know what you think so that we can keep doing the things that work well and change the things that do not.

Research Resource will be going door to door in your area to carry out interviews. They will be doing this during March and April 2020. The interviews will last no more than 20 minutes and will be carried out during the day, early evening and at weekends. Research Resource’s interviewers will carry photographic identification. If a researcher knocks at your door they will provide you with this before the interview starts. Always ask for ID before letting anyone into your home.

If you have any concerns please contact a member of staff at Pineview Housing Association office on 0141 944 3891 9.00am – 5pm Mon – Thurs and 9.00am – 4.00pm Friday.

Taking part is completely voluntary but, we hope you will please take the time to take part. The information we are collecting and your feedback is very important to us - it really will make a difference. If you do not wish to take part in the survey, please let us know (telephone 0141 944 3891, call at our office, or e-mail and we will ask that Research Resource do not contact you. If you want to contact Research Resource to arrange a specific interview please call 0141 641 6410.

The survey will be completely confidential and anonymous. You can find out more about how Research Resource will treat the data in their Privacy Notice on their website ( Once the interview process has been completed Research Resource will provide a report on the findings to Pineview Housing Association. This will be anonymous and they will not provide individual feedback, unless you request that this happens.

Thank you in advance for taking the time to give us your feedback.

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